Page 54 - CBSE Annual Report 2013-14

gS vkSj yksd f'kdk;rksa dk le; ij fuiVku lqfuf’pr grievances received from diferent sources and djrk gSA cksMZ ds eq[;ky; vkSj {ks=h; dk;kZy;ksa esa ensures tmely disposal of public complaints. lIrkg ds izR;sd cq/kokj dks iwokà ÞcSBd jfgr fnolß ds Every week Wednesday forenoon is observed :Ik esa j[kk tkrk gS ftlesa turk viuh leL;k,a] lh/ks as ‘Meetngless Day’ in the Board’s head ofce gh ofj"B vf/kdkfj;ksa ls feydj lqy>k ldrh gSA cksMZ and Regional ofces when the public can directly approach senior ofcers regarding grievances, if }kjk ekuo lalk/ku rFkk yksd f'kdk;r funs’kky;] any. Monthly and quarterly reports on the public ea=heaMy lfpoky; dks yksd f'kdk;rksa dh ekfld grievances are sent to the Ministry of HRD and to vkSj =Sekfld fjiksVZ fu;fer :i ls Hksth tkrh gSA the Dept. of Public Grievances, Cabinet Secretariat izlaxk/khu le; ds nkSjku izkIr gqbZ f’kdk;rksa dk by the Board. Complaints received during the fuiVku mfpr le; lhek esa f'kdk;rdrkZ ds i{k esa period under report were setled in favour of the fd;k x;kA complainant within a reasonable tme frame. yksd f’kdk;r fuokj.k ds fy, vkWuykbu Portal for Online Public Grievances iksVZy redressal yksd f'kdk;rksa dh ;kfpdkvksa vkSj fuokj.k dh vksj The disposal of public grievances needs to be /;ku nsuk vko';d gSA iz'kklfud lq/kkj o yksd given the atenton it deserves. The Directorate f'kdk;r funs’kky; us yksd f'kdk;rksa dh lquokbZ of Administratve Reforms and Public Grievance ds fy, ,d vkWuykbu iksVZy dh 'kq:vkr dh gSA (DARPG) has opened a portal for redressal of bl iksVZy ds tfj, tulkekU; viuh f’kdk;rksa dks online public grievances, where public can directly vkWuykbu ntZ djk ldrs gS vkSj mUgsa bu f'kdk;rksa fle their grievances online and the replies of their dk tokc Hkh fn;k tkrk gSA grievances are also given. cksMZ ds tokc dks lhih xzke ds ek/;e ls tulkekU; The replies of board can be accessed through }kjk ns[kk tk ldrk gSA lHkh f'kdk;rksa ij izHkko'kkyh] CPGRAMS by public. Every care is being taken dk;Zlk/kd vkSj ;FkkZFkoknh rjhds ls mÙkj nsus dk to handle the grievance in the most efcient, laHko iz;kl fd;k tk jgk gSA fjiksVZ dh vofèk ds efectve and realistc manner. Out of 1150 online nkSjku dqy 1150 vkWuykbu yksd f'kdk;rksa esa ls grievances cases received during the period 1112 1112 ¼97%½ dk fuLrkj.k dj fn;k x;kA vkWQykbu cases (97%) have been disposed of. Due care is ekeyksa ij Hkh mfpr dk;Zokgh dh tkrh gSA given to cases received ofine also. yksd f’kdk;rksa dk fuLrkj.k@Disposal of Public Grievances izfØ;k ds rgr Under Process 38 ¼3%) fuiVk, Disposed 1112 ¼97%) 40 Created by: India Offset Press